Privacy Policy, Refund Policy, and Terms & Conditions

Last Updated: 2026

Welcome to Anjali Cooking. This document outlines our policies regarding the collection, use, and protection of your information, as well as the terms governing the use of our services and refund conditions. By accessing or using our services, you agree to the terms described below.

1. Privacy Policy

1.1 Information We Collect

We may collect the following types of information:

Personal details such as name, phone number, and email address
Delivery address and location details
Order history and food preferences
Communication data when you contact us

1.2 Use of Information

The information collected is used for the following purposes:

To process and deliver orders efficiently
To communicate order updates, offers, or service-related information
To improve our services, menu offerings, and customer experience
To maintain internal records and ensure service quality

1.3 Data Protection and Security

We implement appropriate security measures to protect your personal data against unauthorized access, misuse, or disclosure. Your information is stored securely and accessed only when necessary.

1.4 Information Sharing

We do not sell, rent, or trade your personal information. Information may be shared only with delivery partners or service providers strictly for order fulfillment purposes.

1.5 User Rights

You have the right to request access, correction, or deletion of your personal data. Requests can be made via email.

2. Refund Policy

2.1 Eligibility for Refunds

Refunds may be issued under the following conditions:

The order was not delivered
An incorrect item was delivered
The food quality was unsatisfactory, supported by a valid reason

2.2 Non-Eligibility for Refunds

Refunds will not be provided in the following cases:

Change of mind after order confirmation
Incorrect delivery details provided by the customer
Partial or full consumption of the order
Minor taste variations that are subjective in nature

2.3 Refund Request Process

Refund requests must be submitted within 24 hours of delivery
Requests should include relevant details such as order information and reason
We reserve the right to verify the claim before processing

2.4 Processing Time

Approved refunds will be processed within 5 to 7 business days through the original mode of payment or an alternative agreed method.

3. Terms and Conditions

3.1 Acceptance of Terms

By using our website or services, you agree to comply with these terms and conditions.

3.2 Orders and Service

All orders are subject to availability and confirmation
We reserve the right to accept or reject any order at our discretion
Menu items and services may change without prior notice

3.3 Pricing and Payments

All prices are listed in local currency and are subject to change
Payments must be completed before or at the time of service, unless otherwise agreed
Any additional charges will be communicated in advance

3.4 Delivery Policy

Delivery timelines are estimates and may vary due to external factors
We are not responsible for delays caused by traffic, weather, or unforeseen circumstances
Customers must ensure accurate delivery details

3.5 Cancellation Policy

Orders once confirmed may not be canceled or modified
In exceptional cases, cancellation requests may be considered at our discretion

3.6 Intellectual Property

All content, including recipes, text, and branding, is the property of Anjali Cooking. Unauthorized use, reproduction, or distribution is strictly prohibited.

3.7 Limitation of Liability

We are not liable for any indirect or incidental damages arising from the use of our services. Customers are advised to inform us of any allergies or dietary restrictions before placing orders.

4. Contact Information

For any questions, concerns, or requests regarding these policies, please contact us:

Email: anjalicooking360@gmail.com

5. Agreement

By using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy, Refund Policy, and Terms & Conditions.